September 27 (SeeNews) - Software firm Team Vision Bulgaria said on Wednesday that, together with UK-based IT consulting company PIAS Business Solutions, it has completed the integration of business software for Deutsche Telekom's Bulgarian unit Novatel.
The project includes integration of Cloud services, as well as Enterprise Resource Planing (ERP) and Customer Relationship Management (CRM) systems, Team Vision Bulgaria said in a statement.
The need for the implementation of the project was driven by the Novatel's growing business, as well as by the desire to standardize and optimize business processes in the company.
"Integrated management solutions have made us much more efficient [...]. We now have the opportunity to cover all the activities related to a customer in a single process - from first contact to the provision of services and billing," Dimitar Glushkov, operations and finance director of Novatel, said in the statement.
Novatel was established in 2004 as part of the Deutsche Telekom Group. The company operates fully-owned, regional fiber optics network with 39 points of presence across Bulgaria.