June 16 (SeeNews) - Flag carrier Croatia Airlines is the highest ranking airline in SEE in the Winter 2016/2017 survey conducted by US-based legal service AirHelp estimating the quality of service, on-time performance, and resolution of flight delay compensation claims.
The ranking, published earlier this week on the website of AirHelp, assesses the performance of 87 airlines worldwide by examining data from December 22, 2016 to March 20, 2017.
Croatia Airlines ranks in the 25th position. Other SEE airlines, such as Romania's Tarom, Slovenia's Adria Airways and Air Serbia are in the 52nd, 59th and 67th spot, respectively.
Flag carrier Bulgaria Air came in last in the 87th spot, descending from the 71st position in the previous edition of the ranking. The company's inability to process adequately compensation claims in the review period led to the lower score, the ranking details revealed.
Hungary's low-cost Wizz Air performed best among low-cost airlines operating in SEE, ranking 49th. UK Easyjet was listed on 73rd and Ireland's Ryanair - on 83rd position. The main difference in the performance of the three no-frills airlines is Wizz Air's much better processing of compensation claims, AirHelp's ranking showed.
The best performers according to AirHelp, are Singapore Airlines, Etihad Airways and Qatar Airways, all three having the highest possible score in the quality of service criteria.
AirHelp,established in 2013, helps air passengers get compensation from airlines when their flight gets cancelled, delayed or overbooked.
Details of AirHelp's Winter 2016/2017 ranking follow:
Ranking |
Airline |
Country |
Score |
Change |
1 |
Singapore Airlines |
Singapore |
8.73 |
+0.30 |
2 |
Etihad Airways |
United Arab Emirates |
8.48 |
+0.05 |
3 |
Qatar Airways |
Qatar |
8.46 |
-0.44 |
25 |
Croatia Airlines |
Croatia |
7.65 |
-0.19 |
27 |
Lufthansa |
Germany |
7.61 |
+0.04 |
31 |
Turkish Airlines |
Turkey |
7.57 |
-0.03 |
49 |
Wizz Air |
Hungary |
7.24 |
-0.47 |
52 |
Tarom |
Romania |
7.12 |
-0.23 |
59 |
Adria Airways |
Slovenia |
6.84 |
-0.90 |
67 |
Air Serbia |
Serbia |
6.24 |
-0.20 |
73 |
Easyjet |
United Kingdom |
5.93 |
-0.09 |
83 |
Ryanair |
Ireland |
5.21 |
-0.06 |
85 |
Tunisair |
Tunisia |
5.15 |
-0.33 |
86 |
Smartwings |
Czech Republic |
5.02 |
-0.75 |
87 |
Bulgaria Air |
Bulgaria |
4.93 |
-1.06 |
Source: AirHelp